Rugs available on our website can be purchased online at any time. Once you’ve added the rugs you would like to purchase to your cart, proceed to checkout. If you have any discount codes, please enter them during checkout. If you are a member of the trade, you will be required to log in to receive your trade discount. Submit your order by entering your payment details, or choose the Klarna payment option (for orders $10,000 and under) to split payments into four, equal installments. You will receive an order receipt via email and a salesperson will contact you the same day or the next business day to confirm your order and estimated time of your delivery. If you are working directly with a salesperson you may also place an order over the phone by calling 800.928.6671. Our sales team is available 8am until 5pm PST, Monday through Friday.
Every online order is delivered on a Tufenkian Test Drive, which allows you to live with the rug for up to seven (7) days from the day it is received in your home or business. If you love the rug, notify us during the seven day trial period and we will process your payment information and send you a receipt. If you decide against the rug, please notify us and we'll provide you with a return authorization and coordinate the rug return via UPS. Please visit our Returns FAQ for more information. Note that the Test Drive policy may differ when Klarna is selected as your payment option.
Please note that our Vault rugs are sold 'as is'. These vintage and antique rugs can be well over a century old, and each one has a unique provenance. Many of these rugs are pre-owned and may have signs of wear or repair; if appropriate, we will send photos of the rug to provide further details prior to purchase. As with every online order, we send our antiques on a seven day test drive in order for you to try the rug in your home prior to finalizing the purchase. We pay outbound shipping; you only pay shipping if you choose to return the rug.
