What is your shipping policy?

FAQs |

If you need to make arrangements to pickup your rug at a hub or coordinate delivery, please contact UPS directly at 1-800-742-5877 and reference your tracking number. 


Priority Service

Please note that expedited outbound service such as UPS 3 Day Select, UPS 2nd Day, or UPS Next Day Air is not included and quotes will be provided upon request. Priority service for heavy rugs may not be available. Free outbound shipping is not applicable outside the contiguous United States and may not always apply with sale coupons or the application of other discounts.


Rugs above the 150lb UPS weight limit are sent via our truck service delivery partners.

Most rugs arrive within seven to ten business days via Ground / Standard service if they are located in our corporate warehouse or showroom. Rugs located at Tufenkian Dealer locations may take one to four weeks. Rugs may need to be returned to our warehouse before they can be shipped out to you.

The maps below show the estimated time in transit once a rug actually ships from the east and west coasts and a tracking number is provided for your order.  Please note that this information may be updated by UPS at anytime and assumes no delays due to inclement weather.