FAQs

What materials do you use in your rugs?

Apr 25, 2017

Wool Known for its soil and stain resistance, long-term appearance retention, color retention, and texture recovery, wool is popular for its practicality and also provides numerous environmental benefits. It is flame-resistant, mildew resistant, and water repellant. Wool is by far the safest choice in homes, hotels, offices, and commercial spaces to guard against the danger of fire, as it is the only fiber that naturally resists flaming. Unlike many man-made fibers, which often melt and stick when on fire, wool smolders or chars instead of bursting into flame. Wool normally self-extinguishes when the flame source is removed.   Not only does wool repel water, it can also hold moisture without mildewing. This is an important quality since mold and mildew...

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What is your return/exchange policy?

Apr 25, 2017

To initiate a return or exchange, call 800.928.6671 or email your salesperson before the conclusion of your seven day “Test Drive” period. Return shipping prices for standard sizes are as follows, subject to change, last updated 10/2019. 2’x3’     $25.003’x5’     $35.003’x10’   $60.003’x12’   $65.004’x6’     $50.005’x7’     $60.006’x9’     $65.008’x10’   $125.009’x12’   $220.0010’x14’ $300.0011’x17’ $400.0012’x16’ $400.0013’x18’ $450.00

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What is your shipping policy?

Apr 25, 2017

If you need to make arrangements to pickup your rug at a hub or coordinate delivery, please contact UPS directly at 1-800-742-5877 and reference your tracking number.    Priority Service Please note that expedited outbound service such as UPS 3 Day Select, UPS 2nd Day, or UPS Next Day Air is not included and quotes will be provided upon request. Priority service for heavy rugs may not be available. Free outbound shipping is not applicable outside the contiguous United States and may not always apply with sale coupons or the application of other discounts.   Rugs above the 150lb UPS weight limit are sent via our truck service delivery partners. Most rugs arrive within seven to ten business days via...

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What is your Test Drive policy?

Apr 25, 2017

Upon shipment, Tufenkian shall provide Consignees with the UPS tracking number via e-mail. If the rug is in stock at Tufenkian’s warehouse, it will arrive to the Consignee within 7-10 days. Rugs located outside of the warehouse generally take 10-20 days. Rugs on a 'Test Drive' consignment may be kept for up to seven (7) days, a time period which begins the day the rug is received for inspection. . If the Consignee does not contact Tufenkian after seven (7) days, it is assumed that the Consignee is purchasing the rug and the reserved amount will be charged to the Consignee’s credit card. If the rug is to be returned, the Consignee will pay for return shipping costs. Free outbound...

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How do I get additional help with my order?

Apr 25, 2017

If you prefer, let us find rugs for your home! We have partnered with online customers for over fifteen years, and our knowledgeable staff has decades of combined experience placing handmade rugs with customers all over the world.  Simply send us a few details: Measure your space to determine the size rug you need. If you aren’t sure, send us the measurements of the space and any furniture or space constraints. Give us direction on the design or colors you are looking for. If you would like to send us color swatches of paint or fabric, we are happy to provide you an address for correspondence. In many cases, we can send higher resolution images to give you a more...

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