Engaging in a "Test Drive" of a carpet through Tufenkian.com (“Tufenkian”) initiates a consignment relationship between Tufenkian Artisan Carpets and the customer ("Consignee"). Tufenkian retains ownership of the rug. When Consignee “test drives” a carpet, Tufenkian will reserve the price of the rug on the Consignee’s credit card, and will require credit card information before shipping the carpet to the Consignee.
Upon shipment, Tufenkian shall provide Consignees with the UPS tracking number via e-mail. If the rug is in stock at Tufenkian's warehouse, it should arrive to the Consignee within 7-10 days. Rugs outside of the warehouse generally take 10-20 days. All parcels shipped via UPS are sent 'signature required' by default.
'Test drive' rugs may be kept for up to seven (7) days. If the Consignee does not contact Tufenkian after seven (7) days, it is assumed that the Consignee is purchasing the rug using the Consignee’s provided credit card. If the rug is to be returned, the Consignee will pay for return shipping costs. Return Shipping Charges apply per rug.
Rugs returned shall be in the same condition as when received by the Consignee. For any rug not returned in its original condition, the Consignee shall be charged for all cleaning and/or repair costs. It is mandatory that rug tags stay attached to the returned rug. There may be an additional handling fee for a rug returned without its tag. It is further agreed that until a rug is received by Tufenkian, the Consignee assumes total financial responsibility and risk of loss or damage. If the rug(s) are returned in a condition that renders them impracticable to return to their original condition, the Consignee agrees to purchase the rug at the originally established sales price. Rugs sent via Tufenkian’s UPS account will be insured, and consequently damage or loss incurred during shipping are covered pursuant to the terms of UPS’ insurance coverage.
Free outbound shipping is via standard ground service. Special shipping requirements such as inside delivery, white glove service, expedited delivery, and other services may be offered at additional cost. Free outbound shipping is not applicable outside the 48 contiguous United States, and in other situations such as with sales coupons or with certain specially priced items. The Consignee will bear the full cost, both outbound and inbound, for undeliverable shipments.
To return a consigned rug, the Consignee should keep the packaging materials from the rug’s initial shipment. Open the package carefully to preserve the original packaging; replacement packaging can be supplied for $30.00. Tufenkian will issue Consignee instructions with a Return Authorization and UPS pick-up information. Consignee is not to send consigned rugs back until these instructions have been received.