Engaging in a "Test Drive" of a carpet through Tufenkian.com (“Tufenkian Artisan Carpets”) initiates a consignment relationship between Tufenkian Artisan Carpets and the customer ("Consignee"). When Consignee “test drives” a carpet, Tufenkian Artisan Carpets will reserve the price of the rug on the Consignee’s credit card, and thus requires credit card information before shipping the carpet to the Consignee.
Upon shipment, Tufenkian Artisan Carpets shall provide Consignees with the UPS tracking number via e-mail. If the rug is in stock at Tufenkian Artisan Carpets' warehouse, it will arrive to the Consignee within 7-10 days. Rugs outside of the warehouse generally take 10-20 days.
'Test drive' rugs may be kept for up to seven (7) days. If the Consignee does not contact Tufenkian Artisan Carpets after seven (7) days, it is assumed that the Consignee is purchasing the rug and the reserved amount will be charged to the Consignee’s credit card. If the rug is to be returned, the Consignee will pay for return shipping costs.
Rugs returned shall be in the same condition as when received by the Consignee. For any rug not returned in its original condition, the Consignee shall be charged for all cleaning or repair costs. It is mandatory that rug tags stay attached to the returned rug. There may be an additional handling fee for a rug returned without its tag. It is further agreed that until a rug is actually received by Tufenkian Artisan Carpets, the Consignee assumes total financial responsibility and risk of loss or damage. If a rug is returned in a condition that renders it unsalable, the Consignee agrees to purchase the rug at the originally established sales price. Rugs sent via Tufenkian Artisan Carpets’ UPS account will be insured, and consequently damage or loss incurred during shipping are covered pursuant to the terms of UPS’ insurance coverage.
Free outbound shipping is not applicable outside the 48 contiguous United States, and in other situations such as with sales coupons or with some specially priced items. The Consignee will bear the full cost, both outbound and inbound, for undeliverable shipments.
To return a consigned rug, the Consignee should keep the packaging materials from the rug’s initial shipment. Open the package carefully to preserve the original packaging; replacement packaging can be supplied for $15. Tufenkian Artisan Carpets will issue Consignees instructions with a Return Authorization and UPS pick-up information. Consignees are not to send consigned rugs back until these instructions have been received.