Get additional help with your order by contacting our online sales team
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How do I get additional help with my order?

Please contact us. Phone support for online orders is available by calling 800.928.6671 between 8am and 5pm PST Monday through Friday. Email support can be obtained via our Contact Form.

If you are experiencing problems finding the right rug for your needs, please call our experienced sales support team for assistance. We often have additional inventory, more than what is posted on the site, and we would love to work with you personally.

If you prefer, let us find rugs for your home! We have partnered with online customers for over twenty years, and our knowledgeable staff has decades of combined experience placing handmade rugs with customers all over the world.

Simply send us a few details:

  • Measure your space to determine the size rug you need. If you aren’t sure, send us the measurements of the space and any furniture or space constraints
  • Give us direction on the design or colors you are looking for
  • If you would like to send us color swatches of paint or fabric, we are happy to provide you an address for correspondence


In many cases, we can send higher resolution images to give you a more detailed view of each rug.

Rugs that are not one-of-a-kind may be able to be sampled with individual yarn color pods or tabs.

We will also search any inventory that is not currently available online to see if there are additional items applicable to your project.

You are welcome to send us photos of your spaces under consideration showing the entire area and any close-up color or design details that are significant. If possible, try to avoid strong light sources or glare.

Most of the time we can find exactly what you or looking for; if not, we can help you explore custom options to create a personalized solution.