What is your Test Drive policy?

FAQs |

Upon shipment, Tufenkian shall provide Consignees with the UPS tracking number via e-mail. If the rug is in stock at Tufenkian’s warehouse, it will arrive to the Consignee within 7-10 days. Rugs located outside of the warehouse generally take 10-20 days.

Rugs on a “Test drive” consignment may be kept for up to seven (7) days, a time period which begins the day the rug is received for inspection. . If the Consignee does not contact Tufenkian after seven (7) days, it is assumed that the Consignee is purchasing the rug and the reserved amount will be charged to the Consignee’s credit card. If the rug is to be returned, the Consignee will pay for return shipping costs.

Free outbound shipping is not applicable outside the 48 contiguous United States, and in other situations such as with sales coupons or with some specially priced items. The Consignee will bear the full cost, both outbound and inbound, for undeliverable shipments.

To return a consigned rug, the Consignee should keep the packaging materials from the rug’s initial shipment. Open the package carefully to preserve the original packaging; replacement packaging can be supplied for $15. Tufenkian will issue Consignees instructions with a Return Authorization and UPS pick-up information. Consignees are not to send consigned rugs back until these instructions have been received.
 
By placing an order with Tufenkian.com, you agree to all of Tufenkian’s terms and conditions of sale. Note that your sales or "Test Drive" transaction may not be completed without an indication of your acceptance.
 
Engaging in a “Test Drive” of a carpet through Tufenkian.com (“Tufenkian”) initiates a consignment relationship between Tufenkian and the customer ("Consignee"). When Consignee “Test Drives” a carpet, Tufenkian will reserve the price of the rug on the Consignee’s credit card, and thus requires credit card information before shipping the carpet to the Consignee. Upon shipment, Tufenkian shall provide Consignees with the UPS tracking number via e-mail. If the rug is in stock at Tufenkian’s warehouse, it will arrive to the Consignee within 7-10 days. Rugs outside of the warehouse generally take 10-20 days. "Test drive" rugs may be kept for up to seven (7) days. If the Consignee does not contact Tufenkian after seven (7) days, it is assumed that the Consignee is purchasing the rug and the reserved amount will be charged to the Consignee’s credit card. If the rug is to be returned, the Consignee will pay for return shipping costs. Consigned rugs that are returned shall be in the same condition as when received by the Consignee. For any rug not returned in its original condition, the Consignee shall be charged for all cleaning or repair costs. It is mandatory that rug tags stay attached to the returned rug. There may be an additional handling fee for a rug returned without its tag. It is further agreed that until a rug is actually received by Tufenkian, the Consignee assumes total financial responsibility and risk of loss or damage. If a rug is returned in a condition that renders it unsalable, the Consignee agrees to purchase the rug at the originally established sales price. Rugs sent via Tufenkian’s UPS account will be insured, and consequently damage or loss incurred during shipping are covered pursuant to the terms of UPS’ insurance coverage. Free outbound shipping is not applicable outside the 48 contiguous United States, and in other situations such as with sales coupons or with some specially priced items. The Consignee will bear the full cost, both outbound and inbound, for undeliverable shipments. To return a consigned rug, the Consignee should keep the packaging materials from the rug’s initial shipment. Open the package carefully to preserve the original packaging; replacement packaging can be supplied for $15.00. Tufenkian will issue Consignees instructions with a Return Authorization and UPS pick-up information. Consignees are not to send consigned rugs back until these instructions have been received.